Timings, tickets, ride restrictions and everything else guests ask us before they visit.
Aqua Imagicaa Water Park is open all days from 10:00 A.M. to 4.30 P.M.
Check out Aqua Imagicaa Directions here.
Write to us at contact@aquamagicaa.com and/or call us on 022 – 69660000 all days between 9.00 A.M. to 9.00 P.M.
Ticket counter will open 10.00 A.M. onwards
Guests who have exited the park exit, re-entry for them into the park is not allowed.
Guests can call the Aqua Imagicaa dedicated Customer Care Centre on 022 – 69660000 daily between 9.00 A.M. to 9.00 P.M. and our guest relation executive will be happy to help you. In case we miss your call; be rest assured our guest relation executive will get in touch at the earliest.
Yes smoking is allowed only in the designated smoking zone only.
We recommend guests in a group to decide a meeting point before entering the slides, attractions as it may not be possible for Aqua Imagicaa staff to locate group members.
Parents can contact the nearest on-ground staff (GREs) member for assistance.
Yes, you will need to purchase a ticket to enter the park.
All slides have different height and weight restrictions. We recommend that you read all the safety instructions before entering any slide.
Aqua Imagicaa management works hard to provide the best entertainment experience possible. Your safety is the most important part of that experience. All efforts are executed to keep the rides operational though in the event of maintenance, safety related issues or severe weather etc., we may need to keep slides non-operational. The attractions will reopen as soon as it is safe to do so.
Please read the ride safety instructions before entering any slide/attractions.
Apart from infants and expecting mothers, guests are not allowed to bring outside food and beverages into the park.
We have different types of restaurants in the park that serves popular range of pure veg and Jain options across different cuisines.
No, however you can place your order and we will be happy to assist you.
Only vegetarian meals along with Jain options are offered and served at all our restaurants.
We support multiple forms of payment modes – cash, debit card and credit card or UPI. For purchasing Food and Retail Products you may use Cashless Payment options which are redeemable at any restaurant or retail store.
Lockers may be rented. Tubes are free for adults and can be purchased for kids. Locker Rent: ₹ 150, Deposit: ₹ 100.
We advise guests to leave their valuables at home. If guests do carry any valuable items; recommend availing the locker facility to store them on a rental fee of ₹150 & refundable deposit ₹100.
Yes
We provide first aid and medical help at the park and also assist, direct guests to a hospital nearby for any other medical/health related requirement
First aid will be provided at Medical Centre inside the park.
What can I do if I lose something?
Guest parking is free and opens 9 AM onwards
No. On arrival they may inform the Parking assistants of the requirement. Based on availability and possibility, best efforts shall be made
Yes. We have trained lifeguards for all of our attractions. All our lifeguards undergo rigorous training. In addition, our first aid station is staffed with emergency medical technicians.
We strongly recommend guests not to use any Slides or attractions if they have any medical/health conditions that limits their ability to move about.
Yes. There are separate changing facilities for men and women respectively.
Yes. An ATM is located at the park entrance, adjacent to the ticketing counter.
Yes, you can celebrate birthdays at Aqua Imagicaa Water Park.
Aqua Imagicaa does not provide pet care or kennel services and pets are strictly not permitted in the water.
No, currently we don’t have Wi-Fi facility available.
You can purchase your park tickets online up to 24 hours in advance, or book them via the call centre, any online travel aggregator sites, official travel agents or at the park ticketing counter. Debit cards, credit cards, UPI and online banking are all acceptable forms of payment. Please remember to double-check your online purchase transaction before submitting your payment.
For groups of 50 or more please contact our call centre on 022 – 69660000 anytime between operational hours of 9.00 A.M. to 9.00 P.M. and our guest relation executive will be happy to assist you.
Yes we do, for more details contact our call centre please contact our call centre on 022 – 69660000 anytime between operational hours of 9.00 A.M. to 9.00 P.M. and our guest relation executive will be happy to assist you.
Yes, we do offer combo packages starting INR 1099+GST onwards.
In case of ticket cancellation, 25% of ticket amount will be deducted, and the remaining 75% will be refunded. This policy is applicable only for cancellations made prior 24 hours to the Visit. We understand that plans can change, and to ensure you don’t miss out on the fun, we offer the flexibility to reschedule your visit as cancellation option is not permitted. To reschedule, simply let us know at least 24 hours before your originally booked date. A rescheduling fee of ₹100* per ticket for the Water Park (plus applicable taxes) applies. For more details, reach out to us on 022 - 69660000 or email us at contact@aquamagicaa.com
On completion of payment, note down the Transaction Id and Itinerary No. while awaiting the confirmation email. Else call us at 022 – 69660000 for further details.
Clothing for Men: . V-cut , U-trunk swimwear not allowed . Beach shorts / jammers / tights in polyester/nylon/lycra fabric allowed . Water park wear also available for sale in stores Clothing for Women: . Salwar kameez, burkha, sarees strictly not allowed . Swim wear/ Tights & Tees in polyester/nylon/lycra fabric allowed . Water park wear also available for sale in stores Clothing for Kids: . Swim wear/ Beach wear in in polyester/nylon/lycra fabric allowed . Water park wear also available for sale in stores
Yes, they are allowed.
We allow inflatable tubes and arm floats that guests may bring from outside especially kids. Guests can also purchase them from the park retail store.
Inflatable beach balls are allowed. Frisbees and volleyballs are not allowed. Same may be purchased in the Park.
Yes we do provide life jackets. These will be available for the rides where life jackets are required.
No, swimming cap is not mandatory.
All diaper aged children/infants/tiny toddlers must wear approved swim diapers while inside the pool area. Diapers must be changed inside the baby care/feeding room or restrooms and not on the pool deck.
Aqua Imagicaa Water Park retail store offers various merchandise such as swimwear, t-shirts, towels, utility products, skin care products etc. that are available for purchase.
Inflatable beach balls are allowed. Frisbees and volleyballs are not allowed. Same may be purchased in the Park.
Yes we do provide life jackets. These will be available for the rides where life jackets are required.
No, swimming cap is not mandatory.
All diaper aged children/infants/tiny toddlers must wear approved swim diapers while inside the pool area. Diapers must be changed inside the baby care/feeding room or restrooms and not on the pool deck.
Aqua Imagicaa Water Park retail store offers various merchandise such as swimwear, t-shirts, towels, utility products, skin care products etc. that are available for purchase.
Our guest helpline is open 9am–9pm daily.