Rules and Regulations

Imagicaaworld Entertainment Limited (Imagicaa) is a company registered under the Indian Companies Act, 1956, having its registered office at 30/31, Sangdewadi, Khopoli-Pali Road, Taluka: Khalapur, District: Raigad, PIN 410 203. And also its operational wholly owned subsidiary namely "Malpani Parks Indore Pvt Ltd" a company registered under the Indian Companies Act, 2013, having its registered off at Building No A First Floor 1 M Bhamburda Ganeshkhind Road, Pune, PIN 411016.

By entering the Parks guests confirm that they have read, understood & agreed to all the terms & conditions, terms of use, rules & regulations, & policies associated with Imagicaa/Aqua Imagicaa across online bookings, Parks, & voluntarily assume any associated risks. Unless mentioned, prices are exclusive of taxes.

Entry Ticket: Your entry ticket entitles you a single entry to the Park with access to slides & attractions/activities in operation on the day of your visit. All other in-park services are charged separately. Tickets are non-transferable, non-exchangeable, non-refundable, non-redeemable for cash & non-replaceable, if lost or stolen, & will be void if altered.
Re-entry to Parks is not permitted after you have made an exit from the Parks. Photo Service : If you have purchased photo service add-on, you must meet with staff at Retail Store in order to activate the service & understand the terms of service.

Tickets/Packages/Offers: Children below height 3'3" will get Free entry. Adult tickets must be purchased for (Height above 4'6"); Child tickets must be purchased for (Height above 3'3" to 4'6"); Sr. citizen tickets for guests aged 60+ yrs; Student tickets for college students (unless otherwise specified) with valid ID.

At Aqua Imagicaa Water Parks, Express ticket allows 1 entry to all slides (viz.,) via express queue on the same day of visit, in addition to unlimited entries via regular queue.
Imagicaa/Aqua Imagicaa reserves the right to offer different pricing on different days, during non-peak & peak days for different guests & groups including corporates, schools, complimentary passes, special interest groups, the elderly, etc.
Prices, offers & days defined as weekday/weekend/peak/non-peak are subject to change without prior notice.
No two offers can be clubbed together. However, Imagicaa/Aqua Imagicaa in its sole discretion may allow certain offers to be combined.

Travel Facilities: Safety regulations require every ticketed guest (Height above 3'3" to 4'6") to have their own seat.
Single pickup point: There will be a single pick up point & drop off point as confirmed at the time of car booking.
Multiple pickup points not allowed: The vehicle will not halt for any other pick up other than the single specified pickup point
Cars for 4 & 6 allow a maximum of 4 & 6 guests respectively. The number of guests is not inclusive of chauffeur as provided by the travel service provider.
Transfer services to the Parks are offered through third party Service Providers & Imagicaa/Aqua Imagicaa is a mere facilitator.
Imagicaa/Aqua Imagicaa may, at its discretion, upgrade guests & provide car travel services at no extra charge, if the number of guests availing bus travel are less than the minimum business requirement. All travel packages & offers are provided by the respective travel service provider & Imagicaa will not be responsible for the same.
You must furnish (i) copy of the tax invoice/confirmation document (ii) identity proof (aadhar card, driving license, student ID card, company ID card, passport, PAN card, voter ID card etc.) at the time of boarding the bus.
For more information on the boarding or pick-up & departure points, please contact the call centre. Although, these Service Providers are bound by Service-Level-Agreements you acknowledge that Imagicaa/Aqua Imagicaa shall not be held liable or responsible in case of an accident or untoward incident or any other damage caused to you during your travel to & from the Parks. In the event a vehicle provided to the guest/s breaks down, Imagicaa/Aqua Imagicaa shall endeavour to make an alternate transfer arrangement. However, in such situations, no compensation of any nature whatsoever shall be given by Imagicaa/Aqua Imagicaa .

Your Belongings: You & your belongings are subject to security check. We reserve the right not to allow an item or belonging into the Parks. Please take care of your belongings. Imagicaa/Aqua Imagicaa will not be responsible for any losses

Following items are not permitted inside the Parks: eatables (including gutkha, pan masala, chewing gum, chocolate, chips) except baby food, alcoholic/non alcoholic beverages; licensed/unlicensed weapons/firearms; explosives, lighters, matchboxes, fireworks, any kind of inflammable objects, hazardous material/chemicals; sharp objects like knives, arrows, darts, blades, scissors, pen knifes, etc.; bags, trolleys, cartons, parcels (except hand bags & baby bags not more than 56 x 36 x 23 cm); drugs; chewing gums & candies; carts or other wheeled carriers (except strollers & wheelchairs); pets (except service animals); magic markers, spray paints & aerosol cans; lawn chairs & folding chairs; camera accessories, tripods, selfie sticks, et al

Clothing/Attire: Please wear appropriate attire whilst inside the Parks. Guests may buy appropriate swimwear, clothing, or leggings from retail store inside the Parks. .
WATER PARK: Appropriate swimwear, which is durable for use on the water slides/attractions, must be worn. Swimwear must be of lycra or nylon material. We do not accept any responsibility for any damage to swimwear. Imagicaa/Aqua Imagicaa reserves the right to evict you from the ride/attraction, and the Park, if your attire is considered inappropriate or offensive. Long hair must be securely tied up. Babies and toddlers, if not toilet-trained, must wear swim-nappies at all times. Lifejackets & wetsuits will be provided at the Park. Swimwear is available for purchase; we do not rent swimwear.

Parking: Vehicles parked are at the vehicle owner's risk. Imagicaa/Aqua Imagicaa takes no responsibility for damage caused to any vehicle using the car park & no guarantee is given as to the security of your vehicles in the car park or any contents. Parking fee may or may not apply. No vehicles are permitted to remain in the parking premises of the Parks outside the Parks operating hours.

Lockers: Loose items (including neck, wrist & hand jewellery, watches, glasses, cameras, phones, hats, keys & purses etc.,) are not allowed to be taken onto the rides & must be left in lockers. Aqua Imagicaa /Imagicaa accepts no responsibility for any loss or damage to such property. If locker keys are lost guests are shall be liable to pay a fine of Rs.100.

Smoking: Smoking is prohibited inside the Parks, except in designated smoking zone.

Children: Please supervise your children at all times whilst inside the Parks.

Code of Conduct:
Please be polite & courteous to fellow guests while waiting for attractions. Guests are not permitted to save places in queue or exit the queue & return to claim same place, for any reasons.
Photography, videotaping, recording, broadcast or transmission for commercial purposes is prohibited.
Do not engage in unsafe, illegal activities or offensive behaviour. It may result in expulsion from the Parks without refund.
Do not interfere with the duties of the Park staff.
Do not disrupt any program, activity or facility at the Park.
Do not urinate or defecate on Park property. Please refer to the Park map for washrooms.
Do not deface, destroy, injure, misuse or remove any Park property.Do not litter. Do not distribute any printed material for marketing of any kind.
Posting notices, signs or any other objects on Park property is prohibited.
Do not engage in gambling.
Do not create noise through gadgets etc. so as to disturb the peace.
Do not enter restricted areas.
Do not conduct an unauthorized event, hold demonstrations or unauthorized public gatherings &, make speeches.
In case you notice any irregular activity or misconduct please report it to the Park staff.
Excessive consumption of alcohol is cause for ejection from the Park without refund. No one under the age of 25 is permitted to consume alcoholic beverages, & proper ID is required to purchase and/or consume alcohol.

Safety Instructions: For your own safety & to avoid injury, you must comply with the instructions displayed & adhere to health & height requirements posted at each attraction. Due to your height or weight you may not be able to enjoy certain rides due to safety restraint.
Please follow the warnings & instructions given by the ride operators.
Please be aware of any health risk that may apply to a ride/slide/attraction/activity. This may include: heart problems, back problems, high blood pressure & pregnancy. This can also include those who have fainting spells, blackouts & dizziness.
Stay seated until the ride comes to a full & complete stop.
Please keep all limbs within the interior of the vehicle. Utilize all safety devices to include safety harness & safety bars.
No eatables or drinks allowed inside the attraction or the queue area.
Seating is available on a first-come, first-serve basis. If a ride is full, & you are unable to get on please wait for the next ride.
Please be careful not to push or move ahead of others in the queue. Queue jumping is strictly prohibited.
Please note that you may get wet in some attractions.

Park Operating Hours: Imagicaa/Aqua Imagicaa reserves the right to change the Operating Hours of the Park or rides, slides, attractions and/or activities, & close the Park or any part of it temporarily.
Imagicaa/Aqua Imagicaa makes all efforts to keep all the rides & attractions operational. However, it is possible that certain rides or attractions may not be fully operational at certain times. Therefore, you may not be able to experience a particular ride or attraction on a particular day or time due to technical repairs & maintenance or electricity/power failure.
No refunds permissible if certain ride/s or attractions are non-functional on a particular day, irrespective of declarations of availability made.

Cancellations/Refunds/Chargebacks: We understand that plans can change, and to ensure you don’t miss out on the fun, we offer the flexibility to reschedule your visit as cancellation option is not permitted. To reschedule, simply let us know at least 48 hours before your originally booked date. A rescheduling fee of ₹100* per ticket for the Water Park (plus applicable taxes) applies. For more details, reach out to us on 022 - 69660000 or email us at contact@aquamagicaa.com
No refunds are admissible on cancellation or alteration of vehicle bookings.
No-Show: Please note that the Park tickets are issued only for the date as mentioned thereon. These tickets cannot be used on any other date & no refunds shall be given for unused tickets.
Chargeback: No chargeback are permissible on unused tickets

Animals: Animals are not allowed in the Parks, with the exception of service animals used by the hearing & visually impaired only in the Theme Park & Water Park.. Imagicaa/Aqua Imagicaa does not provide kennel services. For the health & safety of your pet, do not leave it in your car for any length of time while visiting the Park. Imagicaa/Aqua Imagicaa will call Animal Services to rescue your pet at your expense, which may also result in prosecution.

Disclaimer: The management has put all efforts to keep all rides & attractions operational; however it is possible that some of the rides or attractions may not be fully operational at all times due to technical/repairs & maintenance/electricity or power failure. Imagicaa/Aqua Imagicaa is not responsible & does not assume any liability for any damage, loss, disappearance, theft, or any other form of alteration, physical or otherwise to your personal belongings. The use of Park facilities is entirely at your own risk. You are liable for any alteration or damage, loss, theft, physical or otherwise, to Park property caused by your negligence, omission or non-compliance to any of the rules & regulations of the Park. You may be photographed/video-graphed during your visit to the Park & such photographs/video recordings may be used by Imagicaa/Aqua Imagicaa for promotional purposes without any monetary compensation.
Imagicaa/Aqua Imagicaa reserves the right to amend the terms & conditions at its discretion without prior notice. Dispute is subject to Mumbai jurisdiction.

Imagicaa/Aqua Imagicaa RESERVES THE RIGHT TO REVOKE YOUR ENTRY TO THE PARK OR EXPEL YOU FROM THE PARK WITHOUT REFUND IF YOU ARE FOUND MISUSING OR VIOLATING PARK POLICIES, STAFF INSTRUCTIONS & RULES & REGULATIONS OF ANY RIDE OR ATTRACTION.

EMERGENCY: In case of any relevant emergency, please contact our staff when in-Park or call 022 - 69660000 when outside the Park.
Surat Police Station: 0261 – 2442381
Surat Fire Brigade: 0261 – 2571388
Surat Unity Hospital: 0261 - 2607000