Aqua Imagicaa Water Park Indore - FAQ

• What time does the Aqua Imagicaa Indore Water Park open for the day?

  Aqua Imagicaa Indore Water Park is open every day from 10:00 AM to 6.00 PM.

• How do I get to Aqua Imagicaa Indore Water Park?

  For directions to Aqua Imagicaa Indore Water park, click here.

• What's the best way to get in touch with us?

  You can reach us by email at contact.indore@aquaimagicaa.com or call us at 022-69660016 any day between 9:00 AM and 9:00 PM.

• Am I allowed to leave the park and come back in the same day?

  Please note, once you exit the park, re-entry is not allowed.

• When is the best time to call if I want to speak with someone directly?

  For any assistance, you can call our Customer Care Center at 022-69660016, available daily from 9:00 AM to 9:00 PM. If we miss your call, don’t worry—we’ll get back to you as soon as possible.

• Are smoking and alcohol allowed in the park?

  Smoking is only permitted in the designated smoking area. Outside alcohol is not permitted inside Aqua Imagicaa Indore park premises.

• What should I do if my group gets separated?

  For your convenience, we advise groups to decide on a common meeting spot before they begin exploring the park, as it can be challenging for staff to reunite you if you get separated

 

Ticketing FAQs

• How can I buy tickets to Aqua Imagicaa Water Park in Indore?

  You can buy your park tickets online up to 24 hours in advance, or book through the call center, travel booking sites, official agents, or at the park ticket counter. We accept debit/credit cards, UPI, and online banking. Just make sure to review your transaction before finalizing the payment.

• What are the timings of Aqua Imagicaa Indore ticket counter?

  Aqua Imagicaa Indore Water Park ticket counter opens at 9:00 AM.

• How can I book and confirm a group visit to Aqua Imagicaa Indore Water Park?

  If you're booking for a group of 50 or more, call our customer service at 022-69660016 anytime between 9:00 AM and 9:00 PM, and our team will be happy to assist you.

• Do you offer birthday party packages at Aqua Imagicaa Water Park, Indore?

  Currently we do not have birthday party packages as part of our offering! We will be working towards introducing the same soon.

• Do you have a package that includes both Aqua Imagicaa Indore park tickets and food? 

  Unfortunately, we don't offer combo packages at the moment at Indore Park. However, if you need any further assistance or have other questions, feel free to reach out to us!

• If I'm not planning to swim, do I still need to pay?

  Even if you’re not planning to swim, you’ll still need to purchase a ticket to enter Aqua Imagicaa Indore Water Park.

• What’s your policy on ticket refunds and cancellations?

  We understand that plans can change! While we don’t offer cancellations, you can reschedule your visit. Just let us know at least 48 hours before your scheduled date. A small rescheduling fee of ₹100 per ticket (plus taxes) applies. For more information, call us at 022-69660016 or email us at contact.indore@aquaimagicaa.com.

• What should I do if I don’t receive my ticket confirmation?

  Once your payment is complete, note down your Transaction ID and Itinerary Number, and keep an eye out for your confirmation email. If you don't receive it, feel free to call us at 022-69660016

 

Ride FAQs

• What are the height, weight, and water depth requirements for Aqua Imagicaa Indore Water Park slides, attractions?

  Each Aqua Imagicaa Water Park slide, attraction at Indore has its own height and weight limits. We strongly recommend checking the safety instructions for each ride before you go on.

• Will any water park rides at Aqua Imagicaa Indore be closed during my visit?

  We at Aqua Imagicaa Indore always aim to keep the rides open for you to enjoy. However, in cases of maintenance, safety concerns, or bad weather, some rides may be temporarily closed. They will be reopened as soon as it's safe for the public.

• What should I do with my eyeglasses for Aqua Imagicaa Indore water park rides?

  Please be sure to read each of the ride safety instruction boards at Indore Aqua Imagicaa Water Park, before you go on.

 

Dress Code and Retail FAQs

• What is the permissible dress code at Aqua Imagicaa Water Park, Indore?

  For Men: . No V-cut or U-trunk swimwear allowed. . Beach shorts, jammers, or tights made of polyester, nylon, or lycra are fine. . You can also buy water park wear at the park stores. For Women: . Salwar kameez, burkhas, and sarees are not allowed. . Swimwear, tights, and tees in polyester, nylon, or lycra fabric are permitted. . Water park wear is available for purchase in-store. For Kids: . Swim wear/ Beach wear in in polyester/nylon/lycra fabric allowed . Swimwear or beachwear made from polyester, nylon, or lycra fabric is allowed. Water park wear is also available for sale at the park stores.

• Are Tyvek bathing suits allowed at Aqua Imagicaa Indore?

  Yes, Tyvek bathing suits are allowed at Aqua Imagicaa Indore.

• Can I bring my own tubes and floats for the Wave Pool at Aqua Imagicaa Indore Water Park?

  We allow inflatable tubes and arm floats, especially for kids. You can also buy them at the park retail store.

• Are volleyballs, Frisbees, or beach balls allowed inside Aqua Imagicaa Water Park, Indore?

  Inflatable beach balls are allowed here. However, Frisbees and volleyballs are not, but you can buy beach balls at Aqua Imagicaa Indore park.

• Where can I buy a life jacket, and does the park provide them?

  We provide life jackets for rides that require them. You’ll find them at those particular ride locations.

• Is wearing a swimming cap mandatory at Aqua Imagicaa Indore?

  No, swimming caps are not required.

• Do infants and toddlers need to wear swim diapers at Indore Water Park?

  Yes, all diaper-aged children must wear approved swim diapers in Aqua Imagicaa Indore pool area. Request that diapers be changed inside the baby care/feeding room or restrooms and not on the pool deck.

• What can I buy at Aqua Imagicaa Water Park, Indore?

  At the Aqua Imagicaa Indore retail store, you can find swimwear, t-shirts, towels, skincare products, and other useful items for purchase.

 

Service Facility FAQs

• Are towels, lockers, and tubes available for rent at Aqua Imagicaa Water Park, Indore?

  At Aqua Imagicaa Indore, lockers are available for rent at ₹200 with a ₹100 refundable deposit. Tubes can be purchased from the retail store.

• What should I do with my valuables?

  We recommend leaving valuables at home, but if you bring any, you can use the locker service for a rental fee of ₹200 and a refundable deposit of ₹100.

• Does Aqua Imagicaa Indore park provide wheelchair facilities?

  Yes, we do provide wheelchairs for those in need to facilitate the ease of movement inside the park

• What if someone needs medical assistance?

  Our Aqua Imagicaa Indore team is equipped to offer first aid and medical help at the park and will assist in directing guests to a nearby hospital for any further medical requirements.

• Where can I find more details about medical assistance?

  First aid assistance is available at the Medical Centre inside Aqua Imagicaa Indore Park

• What should I do if I lose something with Aqua Imagicaa Indore park premises?

  For lost items, please contact our Lost & Found desk or email care@aquaimagicaa.com for assistance.

• What are the guest parking hours and charges?

  Aqua Imagicaa Indore guest parking opens 9.00 AM onwards and is chargeable. Charges for Bike - ₹30, Car - ₹50, Bus - ₹200

• Is there special parking for guests with disabilities at Aqua Imagicaa Indore Water Park?

  If special assistance is needed, guests can inform the on-duty parking assistants upon arrival at Aqua Imagicaa Indore, and we’ll make our best efforts to accommodate, based on availability.

• Is water safety ensured at the park? Are lifeguards on duty?

  Yes, we have trained lifeguards at all of our Aqua Imagicaa Indore attractions. Our lifeguards undergo rigorous training, and our first aid station is staffed with emergency medical technicians.

• Can I still use Aqua Imagicaa Indore Water Park rides, attractions if I have a leg/arm in plaster?

  We strongly advise guests with medical conditions that limit their ability to move to avoid using any of Aqua Imagicaa Indore, slides or attractions .

• Are there changing facilities available inside Aqua Imagicaa Indore ?

  Separate changing facilities are available for men and women at Aqua Imagicaa Indore Water Park.

• Can I withdraw cash at Aqua Imagicaa Water Park, Indore? Is there an ATM?

  The ATM facility is currently unavailable at Aqua Imagicaa Indore park; however, we kindly encourage the use of alternative payment options like UPI, debit/credit cards etc.

• Can I celebrate my birthday or a special event at Indore Water Park?

  You’re more than welcome to celebrate birthdays and any other special moments at Aqua Imagicaa Water Park, Indore.

• Can I bring my dog to the Indore Water Park?

  Please be informed that Aqua Imagicaa Indore does not provide pet care or kennel services, and pets are not allowed on the premises.

• Is there Wi-Fi available at Aqua Imagicaa Indore Park?

  Currently, Wi-Fi is not offered at Aqua Imagicaa Indore Park.

 

Food FAQs

• What food and drinks can I bring into Aqua Imagicaa Indore Water Park?

  Guests are kindly asked not to bring outside food or drinks, except those recommended for infants and pregnant women.

• What kind of restaurants are inside Aqua Imagicaa Indore Water Park?

  We have a wide variety of restaurants offering a range of cuisine options ranging from Indian thalis to pan-asian combo meals to delicious burgers accompanied by refreshing mocktails and cocktails. We also have servicable counters.

• Can I reserve my preferred menu in advance at Aqua Imagicaa Indore restaurants?

  We don’t take reservations in advance, but feel free to place your order when you arrive at any of restaurants inside Aqua Imagicaa Indore Water Park, and we’ll be happy to assist you.

• Do you offer vegetarian meals at the restaurants, kiosks within Aqua Imagicaa Indore ?

  While all of our restaurants serve vegetarian meals, for a pure vegetarian fare visit Bay View restaurant that serves Jain options as well.

• What forms of payment can I use for admission, dining, and shopping?

  You can pay for admission with cash, debit cards, credit cards, or UPI. For dining and shopping, cashless payment options are accepted at all locations inside Aqua Imagicaa Indore park