Timings, tickets, ride restrictions and everything else guests ask us before they visit.
Park timings vary by season. Current timings are shown on the Park Timings & Directions page, and gates open 30 minutes before the first ride starts.
Full driving directions, the pin location and nearest public transport options are on the Park Timings & Directions page.
Call our guest helpline or write to us using the details on the Contact Us page. We reply to emails within one working day.
Re-entry is not permitted once you exit. Please collect everything you need before leaving.
Our helpline is staffed during park operating hours, every day of the week.
Smoking and alcohol are not permitted anywhere inside the park.
Agree on a meeting point when you arrive. Our guest services desk can also make an announcement for you.
Report to the nearest lifeguard or the guest services desk immediately. Our team follows a lost-child protocol and will start a search right away.
Yes, but online tickets are cheaper and let you skip the counter queue.
No. Show the QR code on your phone at the entry gate.
Booking changes are subject to the terms on the Terms & Conditions page. Contact the helpline with your booking ID.
Yes. Every ride lists its own restrictions on the Ride Restrictions page, and they are enforced at the ride entrance.
No. Most attractions are non-swimmer friendly and lifeguards are stationed across the park. Life jackets are available free of charge.
Our guest helpline is open 9am–9pm daily.